Is there such a thing as genuine emotion Discuss with reference to the Essay - 1

Is there such a thing as genuine emotion Discuss with reference to the concept of emotional labour in the workplace - Essay Example Many CEOs believed that emotions would get in the way of managers being able to make good decisions (Grandey, 2000). Research has shown however, that emotions can be a very positive aspect of the workplace and can be used to meet organizational goals. In his play, â€Å"As You Like It,† Shakespeare wrote, â€Å"All the world’s a stage and all the men and women merely players †¦Ã¢â‚¬  (Shakespeare, 2003). If this is true, then each of us is an emotional actor who plays various roles upon the state of home, work and the community. At home with family and friends, we act one way and with friends we act in a different way. In the workplace, most people have a totally different persona because they want to do their best and they may feel that emotions make them vulnerable. The challenge is that the average person cannot leave who they are totally at home; they will bring some of who they are to the workplace and this includes their emotions. According to Grandey (2000) emotional labor can involve â€Å"enhancing, faking or suppressing emotions to modify the emotional expression† (p. 95). Emotional labor has display rules that decide how emotions are to be expressed inside the organization. The rules may be told in some way to employees through training materials or they may be learned by observing other co-workers. There may be specific emotions that must be used in specific situations in organizations. As an example, anyone working in customer service will need to smile and be friendly to customers in order to keep customers happy. This is one example of how emotions come into an organization and can be used successfully. There are many theories about emotional labor in the workplace. The first theory began with Hochschild in 1983. Hochschild is a sociologist and saw emotional labor as â€Å"the management of feeling to create a publicly observable facial and bodily display† (Grandey, 2000, p. 96). He observed this from the perspective of the

Personal Learning Profile Essay Example | Topics and Well Written Essays - 1000 words

Personal Learning Profile - Essay Example feel delighted with certain courses that have been helping me to acquire useful life skills that can be of much value to me in tackling day to day challenges. In order to know much about myself, I had to carry out a self assessment. This, I did by keeping a daily journal throughout the semester. I was decided to take such an initiative because it is a better way of recording every event, activity and incident that could help me to evaluate my strengths and weaknesses. Actually, I later realized that the keeping of this journal was a good idea for me because it enabled me to exactly know what kind of student I really am (Roberts, 2006). Even if the journal enabled me to prove some of the earlier beliefs I had about myself, it also gave me a platform to learn about different qualities that I never thought I possess. Such knowledge was a clear indication that before then, I had a different version of myself. The first view I had of myself before the evaluating the journal is that I have been a very hard working student. All along, I had been yearning to be an economist. So, by managing to enroll for this course, I knew that I had already achieved my goal. In my opinion, this success did not come by chance, but was purely based on my hard work. May be, if I was not an industrious student, I would not have made it to the higher level of learning. I was as well convinced of my hard work since I had been excelling in this course and Chartered Financial Analyst (CFA) that I have been studying. For a very long time, I have not been scoring dismal marks in my examinations. These are the reasons why I had assumed that I am a hardworking student. I would like to categorically state that the same thing was confirmed by my journal. After carefully and objectively evaluating my journal, I confirmed that I have actually been a hard working student. The daily records in my journal indicated that I have been spending a lot of time studying and working on the quizzes given by my